Keiningham, Timothy L : rechercher sur Z-Library

Keiningham, Timothy L., Cooil, Bruce, Aksoy, Lerzan, Andreassen, Tor W., Weiner, Jay

Année:

1995

Langue:

english

Fichier:

PDF, 600 KB

english, 1995

The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet

Journal:

Aksoy, Lerzan, Cooil, Bruce, Groening, Christopher, Keiningham, Timothy L, Yalçın, Atakan

Année:

2007

Langue:

english

Fichier:

PDF, 303 KB

english, 2007

The Long-Term Stock Market Valuation of Customer Satisfaction

Journal:

Timothy L. Keiningham, Lerzan Aksoy, Bruce Cooil and Tor Wallin Andreassen

Année:

2008

Langue:

english

Fichier:

PDF, 420 KB

english, 2008

Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego

Journal:

Marketing Science

Année:

2008

Langue:

english

Fichier:

PDF, 370 KB

english, 2008

The interplay of customer experience and commitment

Keiningham, Timothy, Ball, Joan, Benoit (née Moeller), Sabine, Bruce, Helen L., Buoye, Alexander, Dzenkovska, Julija, Nasr, Linda, Ou, Yi-Chun, Zaki, Mohamed

Journal:

Journal of Services Marketing

Année:

2017

Langue:

english

Fichier:

PDF, 503 KB

english, 2017

Approaches to the Measurement and Management of Customer Value

Keiningham, Timothy L., Aksoy, Lerzan, Bejou, David

Journal:

Keiningham, Timothy L., Aksoy, Lerzan, Bejou, David

Année:

2006

Langue:

english

Fichier:

PDF, 865 KB

english, 2006

How Customer Lifetime Value Is Changing How Business Is Managed

Journal:

Lerzan Aksoy, Bruce Cooil, Christopher Groening, Timothy L. Keiningham and Atakan Yalçin

Année:

2006

Langue:

english

Fichier:

PDF, 575 KB

english, 2006

The Long-Term Stock Market Valuation of Customer Satisfaction

Journal:

Timothy L. Keiningham, Bruce Cooil, Tor Wallin Andreassen and Lerzan Aksoy

Année:

2008

Langue:

english

Fichier:

PDF, 3.10 MB

english, 2008

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Journal:

Année:

2007

Langue:

english

Fichier:

PDF, 2.47 MB

english, 2007

Beyond traditional word‐of‐mouth

Aksoy, Lerzan, Blazevic, Vera, Hammedi, Wafa, Garnefeld, Ina, Rust, Roland T., Keiningham, Timothy, Andreassen, Tor W., Donthu, Naveen, Carl, Walter

Journal:

Cooil, Bruce, Aksoy, Lerzan, Keiningham, Timothy L.

Année:

2013

Langue:

english

Fichier:

PDF, 335 KB

english, 2013

Approaches to Customer Segmentation

Journal:

Keiningham, Timothy L., Aksoy, Lerzan, Bejou, David

Année:

2008

Langue:

english

Fichier:

PDF, 332 KB

english, 2008

The Future of Managing Customers as Assets

Journal:

Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy and Michael Hsu

Année:

2006

Langue:

english

Fichier:

PDF, 583 KB

english, 2006

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Journal:

Keiningham, Timothy L, Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Année:

2007

Langue:

english

Fichier:

PDF, 2.78 MB

english, 2007

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Journal:

Leventhal, Richard C., Keiningham, Timothy L., Aksoy, Lerzan, Andreassen, Tor W., Estrin, Demitry

Année:

2007

Langue:

english

Fichier:

PDF, 388 KB

english, 2007

Does parent satisfaction with a childcare provider matter for loyalty?

Journal:

Journal of Consumer Marketing

Année:

2006

Langue:

english

Fichier:

PDF, 206 KB

english, 2006

A roadmap for driving customer word-of-mouth

Keiningham, Timothy Lee, Rust, Roland T., Lariviere, Bart, Aksoy, Lerzan, Williams, Luke

Journal:

Forrest V. Morgeson, Sunil Mithas, Timothy L. Keiningham, Lerzan Aksoy

Année:

2018

Langue:

english

Fichier:

PDF, 662 KB

english, 2018

An investigation of the cross-national determinants of customer satisfaction

Journal:

Journal of the Academy of Marketing Science

Année:

2011

Langue:

english

Fichier:

PDF, 339 KB

english, 2011

A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries

Lerzan Aksoy, Alexander Buoye, Pelin Aksoy, Bart Larivière, Timothy L. Keiningham

Journal:

Journal of Interactive Marketing

Année:

2013

Langue:

english

Fichier:

PDF, 447 KB

english, 2013

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Cooil, Bruce, Keiningham, Timothy L, Aksoy, Lerzan, Hsu, Michael

Journal:

Keiningham, Timothy L., Perkins-Munn, Tiffany, Evans, Heather

Année:

2007

Langue:

english

Fichier:

PDF, 176 KB

english, 2007

The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment

Journal:

Journal of Service Research

Année:

2003

Langue:

english

Fichier:

PDF, 102 KB

english, 2003

Objectives of Customer Centric Approaches in Relationship Marketing

Aksoy, Lerzan, Keiningham, Timothy L., Bejou, David

Journal:

Aksoy, Lerzan, Keiningham, Timothy L., Buoye, Alexander, Larivière, Bart, Williams, Luke, Wilson, Ian

Année:

2008

Langue:

english

Fichier:

PDF, 91 KB

english, 2008

Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness

Journal:

Journal of Business Research

Année:

2015

Langue:

english

Fichier:

PDF, 523 KB

english, 2015

Modeling Heterogeneity in The Satisfaction, Loyalty Intention and Shareholder Value Linkage: A Cross-Industry Analysis at the Customer and Firm Level

Larivière, Bart, Keiningham, Timothy L., Aksoy, Lerzan, Yalçin, Atakan, Morgeson, Forrest V., Mithas, Sunil

Journal:

Journal of Marketing Research

Année:

2015

Langue:

english

Fichier:

PDF, 425 KB

english, 2015

The cumulative effect of satisfaction with discrete transactions on share of wallet

L. Keiningham, Timothy, Aksoy, Lerzan, C. Malthouse, Edward, Lariviere, Bart, Buoye, Alexander

Journal:

Keiningham, Timothy L., Aksoy, Lerzan, Cooil, Bruce, Andreassen, Tor Wallin

Année:

2014

Langue:

english

Fichier:

PDF, 285 KB

english, 2014

Invited Commentary —Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego

Journal:

Marketing Science

Année:

2008

Langue:

english

Fichier:

PDF, 78 KB

english, 2008

Linking satisfaction to credit card decisions: an application of the Wallet Allocation Rule

Aksoy, Lerzan, Keiningham, Timothy L., Buoye, Alexander, Ball, Joan

Journal:

International Journal of Bank Marketing

Année:

2017

Langue:

english

Fichier:

PDF, 628 KB

english, 2017

Examining how context change foster service innovation

Edvardsson, Bo, Frow, Pennie, Jaakkola, Elina, Keiningham, Timothy Lee, Koskela-Huotari, Kaisa, Mele, Cristina, Tombs, Alastair

Journal:

Keiningham, Timothy L., Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Année:

2018

Langue:

english

Fichier:

PDF, 261 KB

english, 2018

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Journal:

Keiningham, Timothy L., Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Année:

2007

Fichier:

PDF, 380 KB

2007

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Journal:

Cooil, Bruce, Keiningham, Timothy L., Aksoy, Lerzan, Hsu, Michael

Année:

2007

Langue:

english

Fichier:

PDF, 380 KB

english, 2007

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Journal:

Année:

2007

Langue:

english

Fichier:

PDF, 163 KB

english, 2007

Creating innovation that drives authenticity

Keiningham, Timothy Lee, He, Zeya, Hillebrand, Bas, Jang, Jichul, Suess, Courtney, Wu, Laurie

Journal:

Thunderbird International Business Review

Année:

2019

Fichier:

PDF, 306 KB

2019

Building service businesses in Africa: Introducing the business builder model

Aksoy, Lerzan, Allerstorfer, Peter, Cadet, Fabienne, Cook, Paul, Keiningham, Timothy, Koser, Manuel

Journal:

Année:

2019

Fichier:

PDF, 1.22 MB

2019

The Wallet Allocation Rule (Winning the Battle for Share) ||

Keiningham, Timothy L., Aksoy, Lerzan, Williams, Luke, Buoye, Alexander J.

Année:

2015

Langue:

english

Fichier:

PDF, 6.72 MB

english, 2015

Turning Complaining Customers into Loyal Customers: Moderators of the Complaint HandlingâCustomer Loyalty Relationship

Morgeson, Forrest V., Hult, G. Tomas M., Mithas, Sunil, Keiningham, Timothy, Fornell, Claes

Journal:

Helkkula, Anu, Buoye, Alexander John, Choi, Hyeyoon, Lee, Min Kyung, Liu, Stephanie Q., Keiningham, Timothy Lee

Année:

2020

Fichier:

PDF, 474 KB

2020

Parents' burdens of service for children with ASD â implications for service providers

Journal:

Berry, Leonard L., Danaher, Tracey S., Aksoy, Lerzan, Keiningham, Timothy L.

Année:

2020

Fichier:

PDF, 353 KB

2020

Service Safety in the Pandemic Age

Journal:

Journal of Service Research

Année:

2020

Fichier:

PDF, 184 KB

2020

The practitionersâ path to customer loyalty: Memorable experiences or frictionless experiences?

Williams, Luke, Buoye, Alexander, Keiningham, Timothy L., Aksoy, Lerzan

Journal:

Journal of Retailing and Consumer Services

Année:

2020

Fichier:

PDF, 592 KB

2020

A longitudinal examination of customer commitment and loyalty

Lariviere, Bart, L. Keiningham, Timothy, Cooil, Bruce, Aksoy, Lerzan, C. Malthouse, Edward

Journal:

Larivière, Bart, Aksoy, Lerzan, Cooil, Bruce, Keiningham, Timothy L.

Année:

2014

Langue:

english

Fichier:

PDF, 147 KB

english, 2014

Does satisfaction matter more if a multichannel customer is also a multicompany customer?

Journal:

Gustafsson, Anders, Keiningham, Timothy L., Perkins‐Munn, Tiffany, Aksoy, Lerzan, Estrin, Demitry

Année:

2011

Langue:

english

Fichier:

PDF, 144 KB

english, 2011

Does customer satisfaction lead to profitability?

Journal:

Keiningham, Timothy Lee, Cooil, Bruce, Malthouse, Edward C, Buoye, Alexander, Aksoy, Lerzan, De Keyser, Arne, Lariviere, Bart

Année:

2005

Langue:

english

Fichier:

PDF, 252 KB

english, 2005

Perceptions are relative

Journal:

Keiningham, Timothy L., Aksoy, Lerzan, Daly, Robert M., Perrier, Kathy, Solom, Antoine

Année:

2015

Langue:

english

Fichier:

PDF, 912 KB

english, 2015

Reexamining the link between employee satisfaction and store performance in a retail environment

Journal:

International Journal of Service Industry Management

Année:

2006

Langue:

english

Fichier:

PDF, 129 KB

english, 2006

Return on Quality at Chase Manhattan Bank

Roland T. Rust, Timothy Keiningham, Stephen Clemens and Anthony Zahorik

Journal:

Interfaces

Année:

1999

Langue:

english

Fichier:

PDF, 1.40 MB

english, 1999

Getting in with the “In” crowd: how to put marketing back on the CEO's agenda

Bo Edvardsson and Professor Philipp, Professor, Klaus, Philipp, Edvardsson, Bo, L. Keiningham, Timothy, Gruber, Thorsten

Journal:

Keiningham, Timothy L., Aksoy, Lerzan, Wallin Andreassen, Tor, Cooil, Bruce, Wahren, Barry J.

Année:

2014

Langue:

english

Fichier:

PDF, 268 KB

english, 2014

Call center satisfaction and customer retention in a co‐branded service context

Journal:

Keiningham, Timothy L., Aksoy, Lerzan, Cooil, Bruce, Peterson, Kenneth, Vavra, Terry G.

Année:

2006

Langue:

english

Fichier:

PDF, 247 KB

english, 2006

A longitudinal examination of the asymmetric impact of employee and customer satisfaction on retail sales

Journal:

Keiningham, Timothy L., Buoye, Alexander, Ball, Joan

Année:

2006

Langue:

english

Fichier:

PDF, 143 KB

english, 2006

Competitive context is everything: Moving from absolute to relative metrics

Journal:

Global Economics and Management Review

Année:

2015

Langue:

english

Fichier:

PDF, 647 KB

english, 2015

Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy

Buoye, Alexander, Komarova Loureiro, Yuliya, Kabadayi, Sertan, Nejad, Mohammad G., Keiningham, Timothy L., Aksoy, Lerzan, Allsopp, Jason

Journal: